Refund policy

We ship all orders placed on www.herringstonesboutique.com directly from our online headquarters based on availability!

Each item must be returned to us in the condition they were received in. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. Shoes must be returned in their original shoebox.

The following items are FINAL SALE and cannot be returned:

• Homecoming Suits
• Homecoming Hats
• Swimwear / Bodysuits
• Sale items
• Mystery Box Items
• Doorbuster Deals
• Items purchased with a discount code/temporary sale of 30% off or more.

 

FOR PURCHASES MADE ONLINE:

 

We only offer EXCHANGE or STORE CREDIT for returns. All return requests must be made within 17 days of the order being received. Items must be returned to us within the 17 days. Returns that exceed this limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. Once a return is delivered, please allow 5 business days for it to be processed.

Store credit will be issued on the same platform from which the item was purchased. Example: If purchased on our app, credit will be applicable on the app. If purchased through our website, store credit will be issued to the website. Store credit with our app or website cannot be used in store locations.

 

FOR PURCHASES MADE VIA INVOICE OR PHONE ORDER:
Invoice and Phone Order returns postmarked back to us within 14 days of delivery are eligible for store credit only. Invoice return qualifies as an item purchased via PayPal invoice.Store Credit never expires. We receive new styles weekly and hope we can assist you in finding something new if your purchase doesn't work out! 

Please note: Store credit can only be used at the location in which the item was shipped from.

FOR PURCHASES MADE IN STORE:

Bring it back / ship it back within 7 days of purchase for store credit only! After 7 days, we are unable to accept returns on in store purchases. Store Credit never expires.

 

Please note: Store credit can only be used at the location in which the item was purchased from.

  

ADDITIONAL RETURN DETAILS:
All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Make-up free & stain free. Smoke, deodorant, and perfume free. Shoes must be returned with their original shoebox.

 

HOMECOMING SUITS:
Homecoming suits are excluded from any discounts and/or discount codes.

SHIPPING:
Original shipping fees are non-refundable and return shipping is the responsibility of the customer.

Return shipping: We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
Please see our shipping + handling page for complete policy/details on shipping!

DAMAGED/DEFECTIVE ITEMS OR INCORRECT ORDERS:
Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!

Damages must be reported to us prior to wearing the garment. Tags must still be attached.
All reports must be made within 3 days of receiving your order or it will not be accepted.
Please contact us immediately at herringstonescs@gmail.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.

PRICE ADJUSTMENTS:
We’re sorry but we are unable to offer price adjustments should an item on the site be marked down after you have purchased, or for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing your order.

 

Before making a return, please refer to the return policy to ensure that your return meets the criteria stated.